These terms of use apply to your use of the website of Rakle IT Solutions (www.rakleitsolutions.com - hereafter the "Website") - hereafter the "App"), provided by Rakle Services Private Limited (hereafter "we" or "us" or "our" or "Batuni"). Please go through them carefully. If you object to anything in the terms of use or our privacy policy, please do not use the website or the app or any other service we offer.
Thank you for using Rakle IT Solutions. These Terms of Use (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Rakle IT Solutions website at www.Rakle IT Solutions.com (the "Site") and any related mobile or software applications ("Rakle IT Solutions Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").
These Terms are effective for all existing and future Rakle IT Solutions customers. By accessing this site (hereinafter the “Marketplace”), you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Rakle IT Solutions Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.
This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Marketplace, each time you access and/or use the Marketplace.
The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.
Should you have need clarifications regarding the Terms of Use, please do write to us at at info@rakleitsolutions.com
The Marketplace is a platform for domestic consumers to transact with third party sellers, who have been granted access to the Marketplace to display and offer products for sale through the Marketplace. For abundant clarity, the Company does not provide any services to users other than providing the Marketplace as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing.
The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.
Services on the Marketplace are available to only select geographies in India, and are subject to restrictions based on business hours and days of third party sellers.
Transactions through the Marketplace may be subject to a delivery charge where the minimum order value is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through the Marketplace.
Transactions through the Marketplace may be subject to a convenience & safety fee. You will be informed of such convenience & safety fee at the stage of check-out for a transaction through the Marketplace.
These terms of use and privacy policy shall be governed in all respects by the laws of India and you agree to submit to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.
- To access Rakle IT Solutions’ services, you must first register. Registration requires authentication through your mobile number. Once registered, you can create your personal account (“Your Account”). When creating Your Account, we may ask for your profile picture. Additionally, you can provide us with further information about yourself, including your interests, career story, technical expertise, and any other information that can help us serve you better (e.g., name, gender, date of birth, role, location, and skills). Your mobile number will be your identifier for customer support interactions.
- Registration and account creation qualify you as a user. We may suspend or deactivate accounts based on multiple complaints from other users.
- Rakle IT Solutions is not responsible for the login credentials used to sign into the service. You are solely responsible for all activities under your account credentials.
- By registering for Rakle IT Solutions, you agree to receive notifications related to your services and account activity via SMS or email.
- If you suspect your account has been compromised, please contact us immediately to remove your account using the registered mobile number.
By using Rakle IT Solutions, you agree to receive emails and notifications about the services. Users must conduct themselves with professionalism and respect. Any misconduct may result in the termination of your membership. The following guidelines are expected from Rakle IT Solutions users:
- You will not post, transmit, or share defamatory, offensive, misleading, or illegal content, or content that infringes on intellectual property rights.
- You will not use automation tools or scripts to retrieve, index, scrape, or manipulate the service in any unauthorized way.
- Rakle IT Solutions services are for personal and professional use only; soliciting for business or commercial purposes is prohibited.
- You will not provide inaccurate, misleading, or false information about yourself or others.
- You will respect the privacy and security of your account and others by not sharing confidential login details or personal information.
- Rakle IT Solutions reserves the right to review and remove inappropriate content, including your profile pictures, and suspend accounts if necessary.
- Your photos and content uploaded to Rakle IT Solutions will be subject to review before being published.
- You will not upload malicious software or interfere with the security and integrity of the services.
- You agree to resolve any conflicts directly with users and to maintain professionalism in all interactions.
Rakle IT Solutions does not perform background checks on all users, and we cannot verify the truthfulness of information shared by others. You are responsible for taking appropriate safety measures when interacting online or offline with other users, especially when engaging in professional collaborations.
Rakle IT Solutions makes every effort to ensure information is accurate but does not guarantee the accuracy, completeness, or currentness of the information shared. All content is provided on an "as-is" and "as-available" basis.
Rakle IT Solutions does not collect data from minors. If a user misrepresents their age, it is the responsibility of a parent or guardian to notify Rakle IT Solutions, requesting the deletion of such data.
Rakle IT Solutions does not sell physical goods but offers digital services, such as subscriptions and professional services. Digital goods include services like consulting hours, priority support, and enterprise-level subscriptions. New services may be introduced, and existing ones may be modified.
When you make a purchase, it will be charged to your account, and charges will appear on your invoice from the platform (e.g., Apple App Store, Google Play Store). Subscription payments will continue to be charged unless canceled according to the platform's cancellation policy.
Once a payment is made, it is non-refundable. However, exceptions may apply within 14 days from the purchase date for unused services. Refund requests must be directed to Rakle IT Solutions’ customer support, depending on the payment method used.
By using Rakle IT Solutions, you are granted a limited, non-exclusive, non-transferable license for personal and professional use. You grant Rakle IT Solutions the right to use, reproduce, and modify any content you provide for communication purposes with other users or to enhance the service. Rakle IT Solutions reserves the right to modify or discontinue services at its discretion, without prior notice.
You may delete your Rakle IT Solutions account at any time. Once deleted, your profile will be removed from the service, and reactivation is not possible without registering again.
If Rakle IT Solutions terminates your account due to a violation of the terms, no refund will be issued.
You may not upload, distribute, or use copyrighted materials without the permission of the rightful owner. If you believe your copyrighted work has been used in violation of your rights, please provide Rakle IT Solutions with the necessary documentation, including your contact information and a detailed description of the infringement.
Rakle IT Solutions may provide links to third-party sites, but we are not responsible for their content or any transactions conducted through those sites. Always review the terms and privacy policies of external services before interacting with them.
Rakle IT Solutions is not liable for any damages arising from your use of the service, including errors, omissions, or any disruptions in service. If disputes arise, we encourage users to resolve them amicably. Rakle IT Solutions will not be liable for indirect, special, or consequential damages related to the use of the service.
You agree to indemnify Rakle IT Solutions from any claims, damages, or expenses, including legal fees, arising from your use of the service or violation of these terms.
Rakle IT Solutions does not guarantee compatibility with any specific services, nor does it guarantee uninterrupted service or error-free operations. We do not accept responsibility for any user-generated content or user behavior on the platform.
We may provide third-party links or advertisements. Rakle IT Solutions is not responsible for the content or services provided by these third-party sites and recommends reviewing their terms of use and privacy policies.
Rakle IT Solutions may be acquired by another entity at any time, with or without notice. In case of a breach of terms, Rakle IT Solutions reserves the right to take action as necessary. Any invalid clauses in these terms will be replaced with the nearest valid provisions. These terms are governed by applicable laws, and we may update them periodically. Please check for changes regularly.